FAQs
Before you apply
Who can apply for a personal loan?
I already have a Hastings Direct loan - can I get a second one?
Can I apply jointly?
How much can I borrow?
What can I use my loan for?
What is APR?
What is a representative APR?
Is there a fee charged for applying for a loan?
How are my instalments calculated?
Your application
Avoiding Scams
How long does it take to get my loan transferred to my bank account?
What happens after I've applied for my loan?
Why do you need further documents?
Why was my application declined?
Do you pay price comparison sites if I take out a loan?
Where can I find my application number?
How long does it take you to respond to emails?
How do I sign my agreement?
Existing customers
How do I pay off my loan early?
Do I need to tell you if my personal details change?
Do you charge any early repayment fees?
Need help with your payments?
Can I get a copy of my agreement?
Contacting us
New customers
Existing customers
Last modified: 9:39 AM - 11 July, 2025